# Admina Help Center: English ## English - [English / IT Management (153 pages)](https://support.i.moneyforward.com/_llms/en/it-management.md): Documentation for English / IT Management. - [English / Integration (428 pages)](https://support.i.moneyforward.com/_llms/en/integration.md): Documentation for English / Integration. - [English / API Reference (175 pages)](https://support.i.moneyforward.com/_llms/en/api-reference.md): Documentation for English / API Reference. ### Guides #### Guides - [Admina Help Center](https://support.i.moneyforward.com/en/index.md): Guides, API references, and release notes for Admina - [Announcements](https://support.i.moneyforward.com/en/announcements/index.md): Important notices and service operations updates from Admina - [Release Notes](https://support.i.moneyforward.com/en/announcements/releases.md): Latest release notes for each Admina service - [System Status](https://support.i.moneyforward.com/en/status.md): Check Admina service availability in real time - [How to Use This Site](https://support.i.moneyforward.com/en/how-to-use.md): Site structure, search, keyboard shortcuts, and MCP integration for the Admina support site - [How to Contact Support](https://support.i.moneyforward.com/en/contact-support.md): This page explains how to contact support. - [RSS Feed List](https://support.i.moneyforward.com/en/announcements/feeds.md): RSS feeds for Admina announcements and release notes ### AI Helpdesk #### Getting Started - [Getting Started](https://support.i.moneyforward.com/en/ai-helpdesk/index.md): A step-by-step guide to setting up AI Helpdesk and getting operational - [AI Helpdesk Release Notes](https://support.i.moneyforward.com/en/ai-helpdesk/changelog.md): Latest updates to AI Helpdesk #### Guides by Feature ##### Onboarding - [Creating an Organization (Tenant)](https://support.i.moneyforward.com/en/ai-helpdesk/onboarding/organization.md): Learn how to create an organization (tenant) for AI Helpdesk and authenticate with Money Forward ID (MFID). - [Invite members and set roles](https://support.i.moneyforward.com/en/ai-helpdesk/onboarding/invite-members.md): Learn how to invite members to your AI Helpdesk organization and assign Admin or Operator roles. - [Integrations overview](https://support.i.moneyforward.com/en/ai-helpdesk/integrations/index.md): Overview of the chat services and bot types supported by AI Helpdesk, plus MCP server integrations. ##### Chat Integrations - [Slack integration](https://support.i.moneyforward.com/en/ai-helpdesk/integrations/slack.md): Learn how to connect AI Helpdesk to your Slack workspace. Both Standard Bot and Custom Bot connection methods are supported. - [Microsoft Teams integration](https://support.i.moneyforward.com/en/ai-helpdesk/integrations/teams.md): Connect AI Helpdesk to Microsoft Teams so users can send inquiries from Teams. Supports Standard Bot and Custom Bot connection types. - [LINE WORKS integration](https://support.i.moneyforward.com/en/ai-helpdesk/integrations/line-works.md): Learn how to connect AI Helpdesk to LINE WORKS and send inquiries to the bot from LINE WORKS. - [Google Chat integration](https://support.i.moneyforward.com/en/ai-helpdesk/integrations/google-chat.md): Learn how to connect AI Helpdesk to Google Chat so that users can send inquiries to the AI bot from spaces, threads, and direct messages. ##### Knowledge Integrations - [Confluence Integration](https://support.i.moneyforward.com/en/ai-helpdesk/integrations/confluence.md): Connect Confluence as a knowledge source so the AI agent can search and reference Confluence pages when answering inquiries - [Admina MCP server integration](https://support.i.moneyforward.com/en/ai-helpdesk/integrations/admina.md): Learn how to integrate the Admina MCP server with AI Helpdesk so the AI agent can reference IT asset information in real time. ##### User Settings - [User Settings](https://support.i.moneyforward.com/en/ai-helpdesk/user-settings.md): How to change personal settings including language, theme, display name, and linked accounts ##### Chat Operations - [How to Submit a Request](https://support.i.moneyforward.com/en/ai-helpdesk/chat/how-to-ask.md): Learn how to send inquiries to the AI Helpdesk Bot in Slack, Microsoft Teams, LINE WORKS, or Google Chat. - [Subcommand reference](https://support.i.moneyforward.com/en/ai-helpdesk/chat/commands.md): List of subcommands available in AI Helpdesk chat (!escalate / !assign / !close and more) and how to use them. - [Requesting escalation to an operator](https://support.i.moneyforward.com/en/ai-helpdesk/chat/escalation-request.md): How to escalate an issue the AI cannot resolve to a human operator. ##### Daily Operations - [Understanding the dashboard](https://support.i.moneyforward.com/en/ai-helpdesk/operations/dashboard.md): Explanation of each metric (KPI) on the AI Helpdesk dashboard and how to use them. - [Ticket list and details](https://support.i.moneyforward.com/en/ai-helpdesk/operations/tickets.md): How to use the My Work, Team, and Management views and how to operate the ticket detail panel. - [Handling escalations and reassignment](https://support.i.moneyforward.com/en/ai-helpdesk/operations/escalation.md): How to handle escalated tickets, reassign sessions, and return sessions to the AI agent. - [Session lifecycle](https://support.i.moneyforward.com/en/ai-helpdesk/operations/sessions.md): Session lifecycle from creation to close, how to close sessions manually, and how to use internal notes. ##### Knowledge Management - [Add Knowledge](https://support.i.moneyforward.com/en/ai-helpdesk/knowledge/adding.md): How to register and manage Knowledge articles by uploading TXT, MD, CSV, DOCX, or PDF files, or creating them inline - [Register Playbooks](https://support.i.moneyforward.com/en/ai-helpdesk/playbooks/creating.md): How to register Playbooks by file upload or inline creation - [Edit and delete Playbooks](https://support.i.moneyforward.com/en/ai-helpdesk/playbooks/editing.md): How to edit, delete, and bulk delete registered Playbooks - [Review and apply AI improvement proposals](https://support.i.moneyforward.com/en/ai-helpdesk/knowledge/improvements.md): How to review, edit, apply, and regenerate AI-generated Playbook improvement proposals after session completion - [Manage Handbooks](https://support.i.moneyforward.com/en/ai-helpdesk/knowledge/handbook.md): How to create, edit, and delete step-based procedure handbooks ##### AI Settings - [Agent Settings](https://support.i.moneyforward.com/en/ai-helpdesk/ai/settings.md): How to configure notification settings, escalation settings, and session lifecycle - [AI response language](https://support.i.moneyforward.com/en/ai-helpdesk/ai/language.md): How to configure the AI agent's response language and system default language - [AI Commands](https://support.i.moneyforward.com/en/ai-helpdesk/ai/commands.md): List of ! commands available in AI Helpdesk chat ##### Admin Settings - [Member management](https://support.i.moneyforward.com/en/ai-helpdesk/admin/members.md): How to invite, change roles for, and remove members in AI Helpdesk - [Notification settings](https://support.i.moneyforward.com/en/ai-helpdesk/admin/notifications.md): How to enable or disable session resolved and session auto-resolved notifications in AI Helpdesk - [Session settings](https://support.i.moneyforward.com/en/ai-helpdesk/admin/session-config.md): How to configure the auto-close threshold and reminder settings for AI Helpdesk sessions ##### Troubleshooting - [Frequently asked questions](https://support.i.moneyforward.com/en/ai-helpdesk/troubleshooting/faq.md): Answers to common questions from AI Helpdesk admins and operators - [Diagnosing connection errors and AI response delays](https://support.i.moneyforward.com/en/ai-helpdesk/troubleshooting/diagnosis.md): Steps to diagnose and resolve connection errors and AI response delays in AI Helpdesk ### Remote MCP #### IT Management ##### IT Management - [Getting Started](https://support.i.moneyforward.com/en/remote-mcp/it-management/index.md): Overview of the IT Management Remote MCP Server. Access Admina data directly from your AI coding assistant. - [Connection Guide](https://support.i.moneyforward.com/en/remote-mcp/it-management/connection-guide.md): How to connect AI coding assistants to Admina Remote MCP Server. - [Tool Reference](https://support.i.moneyforward.com/en/remote-mcp/it-management/tools.md): List of available tools on the IT Management Remote MCP Server. ### Resources #### Resources - [Resources](https://support.i.moneyforward.com/en/resources/index.md): Terms of service, security information, and useful tools - [Security Practices](https://support.i.moneyforward.com/en/resources/security.md): This page describes Admina's approach to security. - [Useful Tools & Sites](https://support.i.moneyforward.com/en/resources/tools.md): Useful tools and sites related to Admina ## OpenAPI Specs - [v1-json](https://api.itmc.i.moneyforward.com/public-api/docs/v1-json) - [openapi](https://assist.i.moneyforward.com/api/v1/openapi.json)