> ## Documentation Index
> Fetch the complete documentation index at: https://support.i.moneyforward.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Session settings

> How to configure the auto-close threshold and reminder settings for AI Helpdesk sessions

Go to **Settings** > **Agent** > **Session lifecycle** to configure when reminders are sent and when sessions are automatically closed after no reply. This is an **Admin** role action.

<img src="https://mintcdn.com/moneyforwardi/heTTAJxL3AZAb52f/images/ai-helpdesk/admin/session-config/config.png?fit=max&auto=format&n=heTTAJxL3AZAb52f&q=85&s=f21b21fe98d3a7043d4bec6e8bd958ab" alt="Agent — Session lifecycle screen" width="2880" height="1800" data-path="images/ai-helpdesk/admin/session-config/config.png" />

## Settings

| Setting                          | Description                                                                                  | Default  | Range       |
| -------------------------------- | -------------------------------------------------------------------------------------------- | -------- | ----------- |
| **Reminder threshold (hours)**   | Sends a reminder to the requester after the specified number of hours since the last message | 4 hours  | 1–168 hours |
| **Auto-close threshold (hours)** | Automatically closes the session after the specified number of hours since the last message  | 24 hours | 1–720 hours |
| **Auto-close enabled**           | Toggle to enable or disable the auto-close feature                                           | On       | —           |

<Warning>
  The **auto-close threshold (hours)** must be greater than the **reminder threshold (hours)**. You cannot configure the session to close before the reminder is sent.
</Warning>

## How to change settings

<Steps>
  <Step title="Open the Agent tab">
    Open **Settings** > **Agent** in the admin console.
  </Step>

  <Step title="Start editing the session lifecycle">
    Click the **Edit** button in the upper right of the **Session lifecycle** section.
  </Step>

  <Step title="Update the values">
    Change the **Reminder threshold (hours)**, **Auto-close threshold (hours)**, and **Auto-close enabled** toggle as needed.
  </Step>

  <Step title="Save">
    Click **Save**. Changes take effect immediately.
  </Step>
</Steps>

## Session lifecycle flow

```
Requester sends a message
    ↓
AI or operator replies
    ↓
[Reminder threshold] elapses → Reminder sent to requester
    ↓
[Auto-close threshold] elapses → Session auto-closed (when auto-close is enabled)
```

## When auto-close may not be appropriate

Consider increasing the auto-close threshold or disabling auto-close in the following situations:

* Inquiries frequently require multiple days to resolve
* Inquiries arrive during employee vacations or extended absences
* Your SLA (response time target) exceeds 72 hours

<Note>
  Disabling auto-close means unresolved sessions remain open indefinitely. Regular session reviews are recommended in this case.
</Note>

## Escalation settings

This tab also configures who gets notified when an escalated session has no operator assigned. Click the **Edit** button in the **Escalation settings** section and specify the **Queue notifiers**. Those users receive an in-app notification and a DM.

## Related pages

* [Notifications](/en/ai-helpdesk/admin/notifications) — Enable or disable session resolved and session auto-resolved notifications
* [Member management](/en/ai-helpdesk/admin/members) — Add operators and manage roles