> ## Documentation Index
> Fetch the complete documentation index at: https://support.i.moneyforward.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Agent Settings

> How to configure notification settings, escalation settings, and session lifecycle

Go to **Settings** > **Agent** tab to change AI Helpdesk behavior settings. All changes take effect immediately across the tenant.

## Settings overview

| Section                   | Description                                                                     |
| ------------------------- | ------------------------------------------------------------------------------- |
| **Notification Settings** | Toggle notifications when sessions are resolved                                 |
| **Escalation Settings**   | Default assignees (queue notifiers) when no specific escalation target is found |
| **Session Lifecycle**     | Reminder and auto-close settings for inactive sessions                          |

## Notification Settings

Configure chat notifications sent to operators.

| Setting                   | Description                                                           |
| ------------------------- | --------------------------------------------------------------------- |
| **Session Resolved**      | Notify the assigned operator when a session is marked resolved        |
| **Session Auto-Resolved** | Notify the assigned operator when a session is automatically resolved |

Each notification can be toggled on or off independently.

## Escalation Settings

Set the default assignees (queue notifiers) to use when an escalation request cannot be routed to a specific operator.

<Steps>
  <Step title="Open the Agent tab">
    Go to **Settings** > **Agent** tab in the admin console.
  </Step>

  <Step title="Start editing escalation settings">
    Click the **Edit** button in the **Escalation Settings** section.
  </Step>

  <Step title="Select assignees">
    Type a member's name in the search field and select queue notifiers. Multiple assignees can be configured.
  </Step>

  <Step title="Save">
    Click **Save**.
  </Step>
</Steps>

<Note>
  Only members with the **Admin** or **Operator** role can be set as queue notifiers in escalation settings.
</Note>

## Session Lifecycle

Configure automatic reminders and auto-close for sessions with no user response.

| Setting                  | Description                                                       | Range       | Default  |
| ------------------------ | ----------------------------------------------------------------- | ----------- | -------- |
| **Reminder threshold**   | Hours of inactivity before sending a reminder to the user         | 1–168 hours | 4 hours  |
| **Auto-close threshold** | Hours after the reminder before automatically closing the session | 1–720 hours | 24 hours |
| **Auto-close enabled**   | Toggle auto-close on or off                                       | —           | Enabled  |

<Warning>
  The auto-close threshold must be greater than the reminder threshold. Saving fails if this condition is not met.
</Warning>

<Steps>
  <Step title="Open the Agent tab">
    Go to **Settings** > **Agent** tab in the admin console.
  </Step>

  <Step title="Start editing session lifecycle">
    Click the **Edit** button in the **Session Lifecycle** section.
  </Step>

  <Step title="Update values">
    Change the **Reminder threshold**, **Auto-close threshold**, and **Auto-close enabled** settings as needed.
  </Step>

  <Step title="Save">
    Click **Save**.
  </Step>
</Steps>

## Related pages

* [AI Response Language](/en/ai-helpdesk/ai/language) — Response language settings
* [Admin Settings (System Settings)](/en/ai-helpdesk/admin/session-config) — System-wide settings including DM enable and language