> ## Documentation Index
> Fetch the complete documentation index at: https://support.i.moneyforward.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Genesys Cloud

> Instructions for integrating with Genesys Cloud.

## Supported Features

<Badge color="blue">Account Creation</Badge> <Badge color="blue">Account Deletion</Badge> <Badge color="blue">Account Deactivation</Badge>

## Prerequisites

### How to Log In

Go to the [login page](https://login.mypurecloud.jp/#/authenticate) and log in with your email address and password.

<img src="https://mintcdn.com/moneyforwardi/tJkXXxBZH7Ty4mGf/images/integrations/c9aoxr2cu7/2025-04-04-13-27-39.png?fit=max&auto=format&n=tJkXXxBZH7Ty4mGf&q=85&s=7435915eb2f24f61309397691602e3e0" alt="Login screen" width="1016" height="1372" data-path="images/integrations/c9aoxr2cu7/2025-04-04-13-27-39.png" />

### How to Obtain Your Client ID / Client Secret

For instructions on creating an OAuth app, please refer to [Neeraja Prabhakaran Create an OAuth client - Genesys Cloud Resource Center](https://help.mypurecloud.com/articles/create-an-oauth-client/).

Go to **Admin > Integrations > OAuth > Add Client** to open the settings screen.

<img src="https://mintcdn.com/moneyforwardi/tJkXXxBZH7Ty4mGf/images/integrations/c9aoxr2cu7/screenshot-2024-11-08-at-13-57-25.jpg?fit=max&auto=format&n=tJkXXxBZH7Ty4mGf&q=85&s=ab45fde1c4aef020a661d7e063633a64" alt="OAuth Client settings screen" width="2048" height="747" data-path="images/integrations/c9aoxr2cu7/screenshot-2024-11-08-at-13-57-25.jpg" />

Configure the settings as follows:

* **App name**: Any name of your choice
* **Grant Types**: Code Authorization
* **Authorized redirect URIs**: `https://itmc.i.moneyforward.com/oauth/callback`
* **Scope**: `authorization`, `license:readonly`, `organization:readonly`, `users`

Description of each scope:

* `authorization`: to assign roles
* `license:readonly`: to obtain license data
* `organization:readonly`: to obtain organization name
* `users`: to list/create/delete user

After configuring, copy the Client ID and Client Secret.

### How to Find Your Domain

The trailing part of the login URL serves as your domain.

URL: `https://login.{domain}`

## Integration Setup

In the MoneyForward Admina integration screen, search for **Genesys Cloud**.

Enter the **Client ID**, **Client Secret**, and **domain** obtained in the previous steps, then click **Connect**.

<img src="https://mintcdn.com/moneyforwardi/tJkXXxBZH7Ty4mGf/images/integrations/c9aoxr2cu7/2025-04-04-13-51-47.png?fit=max&auto=format&n=tJkXXxBZH7Ty4mGf&q=85&s=ed04bea4df94646abe3d90ebea0ebfde" alt="Admina integration settings screen" width="884" height="1320" data-path="images/integrations/c9aoxr2cu7/2025-04-04-13-51-47.png" />

Once the integration is successful, the registered user information will appear in the account list.

If the process does not complete successfully, click **Edit** from the Status tab on the integration screen and try connecting again.

If the issue persists, please contact us via chat.