> ## Documentation Index
> Fetch the complete documentation index at: https://support.i.moneyforward.com/llms.txt
> Use this file to discover all available pages before exploring further.

# View and configure device alerts

> Learn how to view device alerts for unreturned, aging, inactive, noncompliant, and low-stock devices, and how to mute alerts and set the conditions that raise them.

With device alerts, you can find unreturned devices, devices due for replacement, MDM noncompliance, and low stock.
This page explains how to view and mute alerts and how to set the conditions that raise them.

> [!NOTE]
>
> Only users with the Admin role can open the alert settings.

The counts and setting values in the images are examples.

This feature is different from the "Device Change Alert" workflow template. For workflows, see [Configure device workflows](https://support.i.moneyforward.com/en/it-management/workflows/lrui518kt0-device-alert.md).

## Alert types

Each system standard alert has a preset condition. You can change conditions such as thresholds.

| Type | Devices that raise it |
| - | - |
| Unreturned (Assigned) | The assignment end date has passed, but the device hasn't been returned |
| Unreturned (Leased) | The scheduled lease return date is near or has passed |
| Device replacement | A set period has passed since the purchase date |
| Inactive device | The MDM hasn't reported activity for the device for a set period |
| MDM compliance | The MDM reports the device as noncompliant |
| Inventory shortage | The number of in-stock devices is below the threshold |

Alerts appear on the **\[Critical]** or **\[Warning]** tab, depending on the urgency of the rule.

## View alerts

### Open the list from the Devices screen

1. On the "Device alerts" card at the top right of the Devices screen, click **\[View all]** to open the alert list.

   The card shows up to two alert types that have alerts. To view one type, click **\[View]** on its row.

   ![The Device alerts card on the Devices screen, with View all and the View link for an alert type](https://mintcdn.com/moneyforwardi/IyKYdPOYh68edESN/images/it-management/device/device-alerts/alert-card.png?fit=max\&auto=format\&n=IyKYdPOYh68edESN\&q=85\&s=4f9a880a82c541439885650eb0363270)

2. Switch between **\[Critical / Warning / Muted]** in the list to find the alert.

   ![The device alert list with the Critical, Warning, and Muted tabs highlighted](https://mintcdn.com/moneyforwardi/IyKYdPOYh68edESN/images/it-management/device/device-alerts/tabs.png?fit=max\&auto=format\&n=IyKYdPOYh68edESN\&q=85\&s=caffa2c559650040d432457e5fe03b7a)

> [!NOTE]
>
> If you can't find an alert, check the counts on the other tabs. You can view muted alerts on **\[Muted]** or on the "Notifications" tab in the device details.
>
> If there are no alerts, or you muted all of them, the Devices screen shows "No device alerts". **\[Alert settings]** replaces **\[View all]**.

### View alerts from the device list or details

**View alerts in the device list**

1. In the device list, click the count shown on the row of a device that has alerts.

   ![The alert count on a device row in the device list](https://mintcdn.com/moneyforwardi/IyKYdPOYh68edESN/images/it-management/device/device-alerts/list-indicator.png?fit=max\&auto=format\&n=IyKYdPOYh68edESN\&q=85\&s=8652c2d705a21a74b92d30e64c1b3d00)

2. The list narrows to the alerts of that device. To clear the filter, click **\[Show all devices]** at the top of the screen.

   ![The alert list narrowed to one device, with the Show all devices button](https://mintcdn.com/moneyforwardi/IyKYdPOYh68edESN/images/it-management/device/device-alerts/filtered-list.png?fit=max\&auto=format\&n=IyKYdPOYh68edESN\&q=85\&s=5fa10843b9a2bcc526c2784792141071)

**View alerts in the device details**

The "Notifications" tab in the device details also splits the alerts into **\[Critical]**, **\[Warning]**, and **\[Muted]**.

![The Notifications tab in the device details, with the Notifications tab highlighted](https://mintcdn.com/moneyforwardi/IyKYdPOYh68edESN/images/it-management/device/device-alerts/detail-tab.png?fit=max\&auto=format\&n=IyKYdPOYh68edESN\&q=85\&s=2f05caffe0b02e73f78fc5d8baf3c19f)

### Read the alert list

![The device alert list with the tabs, the type filter, Alert settings, Mute type, and the device rows numbered](https://mintcdn.com/moneyforwardi/IyKYdPOYh68edESN/images/it-management/device/device-alerts/alert-list-numbered.png?fit=max\&auto=format\&n=IyKYdPOYh68edESN\&q=85\&s=b4293123a980f0ee0ec9ba9b51b4c1cc)

| No. | Item | Description |
| - | - | - |
| 1 | Critical / Warning / Muted | Shows the alert count of each tab. |
| 2 | Type filter | Click a type to show only the alerts of that type. |
| 3 | Alert settings | Opens the alert settings. For details, see [Open the alert settings](#open-settings). |
| 4 | Mute type | Mutes the alerts of the selected type. |
| 5 | Device row | Shows the alert count of each device and the time since the last check. Click a row to see the name, level, and last check of each alert. On **\[Muted]**, the row also shows when the mute ends. Click **\[View device]** to open the device details. **\[View device]** doesn't appear for inventory shortage, because those alerts apply to the stock count of a device group or of all devices. |

## Mute alerts

You can mute alerts that need no action to remove them from the list. Muting doesn't stop alerts from being raised. You can view them on **\[Muted]**. You need permission to update devices to mute and unmute alerts.

### Mute one alert

1. In the alert list, click the row of the device.

2. Hover over the alert and click **\[Mute]**, which appears at the right edge of the row.

   ![The Mute button at the right edge of an alert row highlighted](https://mintcdn.com/moneyforwardi/IyKYdPOYh68edESN/images/it-management/device/device-alerts/mute-button.png?fit=max\&auto=format\&n=IyKYdPOYh68edESN\&q=85\&s=18ff9ca48f88f6a8ccb0b54d212cebd8)

3. In the "Mute alert" dialog, choose when the mute ends and click **\[Mute]**.

   ![The Mute alert dialog with the unmute date field and the Mute button](https://mintcdn.com/moneyforwardi/IyKYdPOYh68edESN/images/it-management/device/device-alerts/mute-dialog.png?fit=max\&auto=format\&n=IyKYdPOYh68edESN\&q=85\&s=e164632ddad9b722a9425b1b0bf87b2d)

4. Check that the message "Alert muted" appears.

> [!NOTE]
>
> You can choose from **\[Forever / One week / Two weeks / One month / Three months / Custom]**. For **\[Custom]**, enter an end date.

### Mute an alert type

When you mute an alert type, alerts of that type are hidden from the normal list for all devices.

1. In the alert list, click the type you want to mute.

2. Click **\[Mute type]**.

   ![The Mute type button highlighted, with a type selected](https://mintcdn.com/moneyforwardi/IyKYdPOYh68edESN/images/it-management/device/device-alerts/mute-type-button.png?fit=max\&auto=format\&n=IyKYdPOYh68edESN\&q=85\&s=c4cc4c453300c299afbefbce272f75ae)

3. Check the message and click **\[Mute]**.

   ![The Mute alert type dialog with the confirmation message and the Mute button](https://mintcdn.com/moneyforwardi/IyKYdPOYh68edESN/images/it-management/device/device-alerts/mute-type-dialog.png?fit=max\&auto=format\&n=IyKYdPOYh68edESN\&q=85\&s=966fe47dade16d2ee92505b578407148)

4. Check that the message "Alert type muted" appears.

You can also mute a type from the alert settings. Open the screen from step 2 of "[Open the alert settings](#open-settings)". Select **\[System standard alerts]** and turn off the switch on the row. Click **\[Mute]** in the confirmation dialog.

## Unmute alerts

### Unmute one alert

1. On **\[Muted]**, open the device row and click **\[Unmute]** on the alert.

   ![The Unmute button at the right edge of an alert row on the Muted tab highlighted](https://mintcdn.com/moneyforwardi/IyKYdPOYh68edESN/images/it-management/device/device-alerts/unmute-button.png?fit=max\&auto=format\&n=IyKYdPOYh68edESN\&q=85\&s=8fb6af81f4d59b4bc2fa9961669fda11)

2. Click **\[Unmute]** in the confirmation dialog.

   ![The Unmute alert dialog with the confirmation message and the Unmute button](https://mintcdn.com/moneyforwardi/IyKYdPOYh68edESN/images/it-management/device/device-alerts/unmute-dialog.png?fit=max\&auto=format\&n=IyKYdPOYh68edESN\&q=85\&s=8dc53184c4d1a104f3cda96ea31445c8)

3. Check that the message "Alert unmuted" appears.

> [!NOTE]
>
> * If you click **\[Unmute]** on an alert that is muted by type, the confirmation dialog is "Unmute alert type". This lifts the mute for the whole organization, and alerts of that type are raised again for every device.
> * **\[Unmute]** is disabled for an alert that is muted for a device group. Hover over the button to see that you cannot unmute it here and should contact an administrator.

### Unmute an alert type

1. On **\[Muted]**, select the type and click **\[Unmute type]**.

   ![The Unmute type button on the Muted tab highlighted](https://mintcdn.com/moneyforwardi/IyKYdPOYh68edESN/images/it-management/device/device-alerts/unmute-type-button.png?fit=max\&auto=format\&n=IyKYdPOYh68edESN\&q=85\&s=a1d4ba5c0dd850228aa4aedc409df903)

2. Click **\[Unmute]** in the confirmation dialog.

   ![The Unmute alert type dialog with the confirmation message and the Unmute button](https://mintcdn.com/moneyforwardi/IyKYdPOYh68edESN/images/it-management/device/device-alerts/unmute-type-dialog.png?fit=max\&auto=format\&n=IyKYdPOYh68edESN\&q=85\&s=593addaa2c200d99ce58b4cfe7000af9)

3. Check that the message "Alert type unmuted" appears.

To unmute from the alert settings, open the screen from step 2 of "[Open the alert settings](#open-settings)". Select **\[System standard alerts]** and turn on the switch on the row. Click **\[Unmute]** in the "Unmute alert type" confirmation dialog.

## Open the alert settings

1. Click **\[Alert settings]** at the top right of the alert list.

   ![The Alert settings button at the top right of the alert list](https://mintcdn.com/moneyforwardi/IyKYdPOYh68edESN/images/it-management/device/device-alerts/open-settings.png?fit=max\&auto=format\&n=IyKYdPOYh68edESN\&q=85\&s=370ab32dd08044cead42c082c322371c)

2. On the "Device alert settings" screen, check **\[System standard alerts]** and **\[Custom alert rules]**.

   ![The Device alert settings screen with the system standard alerts and the custom alert rules](https://mintcdn.com/moneyforwardi/IyKYdPOYh68edESN/images/it-management/device/device-alerts/settings.png?fit=max\&auto=format\&n=IyKYdPOYh68edESN\&q=85\&s=9228db33be07fa4872879d565bf08c98)

Users without the Admin role see "You don't have access to alert settings". Ask a user with the Admin role to change the settings.

**\[System standard alerts]** shows the following items. The image hides the "Condition" column.

| Item | Description |
| - | - |
| Rule name | The alert type. |
| Urgency | **\[Critical]** or **\[Warning]**. |
| Condition | When the alert fires. |
| Enabled | A switch. Turn it off and click **\[Mute]** in the confirmation dialog to mute the alert type across the organization. |

## Change the conditions of a standard alert

A system standard alert always covers every device. You can't change its target group or delete it. To limit the target to a device group, create a custom alert rule.

1. In **\[System standard alerts]**, find the row of the type and click **\[⋮]**, then **\[Edit]**.

   ![The Edit menu on a row of the system standard alerts](https://mintcdn.com/moneyforwardi/IyKYdPOYh68edESN/images/it-management/device/device-alerts/edit-menu.png?fit=max\&auto=format\&n=IyKYdPOYh68edESN\&q=85\&s=f369e1f4411dbe95dad788c97c3c2d51)

2. You can change the rule name, the description, and the urgency. To change only the threshold, go to step 3.

   ![The Edit alert rule dialog with the rule name, description, target device group, and urgency](https://mintcdn.com/moneyforwardi/IyKYdPOYh68edESN/images/it-management/device/device-alerts/edit-standard-rule.png?fit=max\&auto=format\&n=IyKYdPOYh68edESN\&q=85\&s=f857d38baf91528a6cdec955320c8f52)

3. Check the attribute, operator, and value in **\[Trigger condition]**, and change the threshold.

   ![The trigger condition in the Edit alert rule dialog with the attribute, operator, and value](https://mintcdn.com/moneyforwardi/IyKYdPOYh68edESN/images/it-management/device/device-alerts/standard-condition.png?fit=max\&auto=format\&n=IyKYdPOYh68edESN\&q=85\&s=3c2340fd9ed8b7c34070891e39ae2e32)

4. To raise the alert, select **\[Enabled]** and click **\[Save]**.

5. Return to the list of settings and check your changes.

### Difference between muting and disabling a rule

| Action | Result |
| - | - |
| Turn off the switch in the list of standard alerts to mute the alert | Hides the alert across the organization. The alert keeps firing and stays on **\[Muted]**. |
| Clear **\[Enabled]** in the edit dialog and save | Stops the alert from firing and keeps the rule definition. |

## Create a custom alert rule

If the standard conditions don't fit, or you want to target a specific device group, create a custom rule.

1. In **\[Custom alert rules]** of the alert settings, click **\[+ Create alert rule]**.

   ![The Create alert rule button in the custom alert rules](https://mintcdn.com/moneyforwardi/IyKYdPOYh68edESN/images/it-management/device/device-alerts/create-rule-button.png?fit=max\&auto=format\&n=IyKYdPOYh68edESN\&q=85\&s=ad2529d4bf4b05dcdd734d726ac6c407)

2. Set the alert type, rule name, description, target device group, and urgency.

   ![The Create alert rule dialog with the alert type, rule name, description, and target device group](https://mintcdn.com/moneyforwardi/IyKYdPOYh68edESN/images/it-management/device/device-alerts/create-rule.png?fit=max\&auto=format\&n=IyKYdPOYh68edESN\&q=85\&s=5d5edab13c2da62d8261bfa9e88ef7c4)

   | Item | Description |
   | - | - |
   | Alert type | Choose the type of alert to create. You can't change it after you create the rule. |
   | Rule name | Required. Enter a name that tells the rules apart. It appears in the list and as the alert name. |
   | Description | Enter the purpose of the rule or notes for operation. Optional. |
   | Target device group | Required. Only the devices in the selected group are evaluated. After you choose a group, you can check how many devices match. To create a group, click **\[Create new group]**. For how to create one, see [Create and manage device groups](https://support.i.moneyforward.com/en/it-management/device/tfkxibk4gi-device-group.md). |
   | Urgency | Choose **\[Critical]** or **\[Warning]**. Critical alerts appear on **\[Critical]**, and warnings on **\[Warning]**. |

3. Set **\[Trigger condition]**. For details, see "[Set trigger conditions](#trigger-conditions)".

   ![The trigger condition in the Create alert rule dialog with the attribute, operator, value, and Add condition](https://mintcdn.com/moneyforwardi/IyKYdPOYh68edESN/images/it-management/device/device-alerts/custom-conditions.png?fit=max\&auto=format\&n=IyKYdPOYh68edESN\&q=85\&s=c77d20a841f6314965998cf27d4cb6de)

4. To raise the alert, select **\[Enabled]**, check what you entered, and click **\[Create]**.

   ![The Enabled checkbox and the Create button at the bottom of the Create alert rule dialog](https://mintcdn.com/moneyforwardi/IyKYdPOYh68edESN/images/it-management/device/device-alerts/create-submit.png?fit=max\&auto=format\&n=IyKYdPOYh68edESN\&q=85\&s=cb7a2232aa40a6bcad84efcf2dac48c4)

5. In the list of custom alert rules, check the rule you created and its settings.

You can edit or delete the rule from the list. You can't undo a deletion. Turn off the **\[Enabled]** switch in the list to stop the rule from raising alerts and keep its definition.

### Set trigger conditions

| Item | How to set it |
| - | - |
| Attribute | Choose the device field to evaluate from the standard fields, the custom fields, and the MDM fields. |
| Operator and value | Choose an operator and enter a value if needed. The operators depend on the type of the attribute. |
| Add a condition | Click **\[Add condition]**. For more than one condition, choose **all conditions (AND)** or **any condition (OR)**. |
| Delete a condition | Click the trash icon on the row of the condition. |

The operators for each attribute type are as follows.

| Attribute type | Operators |
| - | - |
| Text | equals / does not equal / contains / does not contain / starts with / is empty / is not empty |
| Number | equals / does not equal / less than / less than or equal to / greater than / greater than or equal to / is empty / is not empty |
| Date | is before / is after / has not been updated for (days) / is empty / is not empty |
| Choice | equals / does not equal / is empty / is not empty |

For text, "equals" and "does not equal" are case-sensitive. "Contains", "does not contain", and "starts with" ignore case. When you set a condition, check how the value is written in the device.

For the **\[Inventory shortage]** type, you set a **\[Threshold condition]** instead of an attribute. The metric is **\[In-stock device count]**.

Enter a threshold of 0 or more.
Choose one of the following operators.

* **\[less than]**
* **\[less than or equal to]**
* **\[greater than]**
* **\[greater than or equal to]**
* **\[equals]**
* **\[does not equal]**

## Troubleshooting

| Symptom | Check and solution |
| - | - |
| No alerts appear | Check the counts on the **\[Critical]**, **\[Warning]**, and **\[Muted]** tabs. Check whether the alert or its type is muted. Check that the rule is enabled, that the target group has devices, and that the trigger condition is what you intended. |
| You can't save a rule | Check the error, and fill in the required items, such as the rule name, the target device group, and the attribute of the condition. Set a value for conditions that need one. You can't save a rule if a rule with the same name already exists. Use a different rule name. If you set conditions on the same attribute that can't be true at the same time, review them, or change the match to **any condition (OR)**. |
| A muted alert remains | Muting hides the alert from the normal list, but the alert keeps firing. To stop it from firing, clear **\[Enabled]** in the rule's edit dialog and save. |

## Related pages

* [Create and manage device groups](https://support.i.moneyforward.com/en/it-management/device/tfkxibk4gi-device-group.md)
* [Configure device workflows](https://support.i.moneyforward.com/en/it-management/workflows/lrui518kt0-device-alert.md)


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