> ## Documentation Index
> Fetch the complete documentation index at: https://support.i.moneyforward.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What to Check When the Screen Does Not Display Correctly or Clicks Do Not Work

> Troubleshooting guide for when the screen does not display correctly or clicks do not work.

You may experience issues such as buttons not responding, menus not appearing, or a blank white screen. These are often caused by browser settings or extensions.

Follow the steps below to identify and resolve the problem.

#### **Isolating the Problem**

To determine whether the issue is a system-wide problem or specific to your environment, check the four points below.

1. **Test in an incognito window**

   Log in using your browser's incognito (private) mode and try the same operation. If the issue disappears, saved browser data or extensions are likely the cause.

2. **Disable all extensions (add-ons)**

   Ad blockers (such as AdBlock), translation tools, and screen-capture tools can interfere with page behavior. Disable all extensions and check whether the issue persists.

3. **Set the browser zoom level to 100%**

   A zoom level other than 100% (such as 90% or 110%) can sometimes cause click targets to misalign. Verify behavior at 100% zoom.

4. **Test in a different environment (browser, PC, or multiple users)**

   **Different browser**: If you use Chrome, try Edge or Safari.

   **Different PC**: Check whether the same issue occurs on another computer.

#### **How to Contact Support If the Issue Persists**

If the issue is not resolved after trying the steps above, contact [support](/en/it-management/changelog/3e6sz4xzsx-support) and include the following information.

#### **Environment Information**

* **OS**: (Windows / Mac)
* **Browser**: (Chrome / Edge / Safari)
* **PC model name**
* **Peripheral devices in use**: (external keyboard, mouse)
* **Video or screenshot of the developer tools (Console)**

#### **How to Open Developer Tools (Console)**

1. On the screen where the issue occurs, open the developer tools. Press \[Ctrl]+\[Shift]+\[J] on Windows or \[Cmd]+\[Option]+\[J] on Mac. (Reference: [Open panels with shortcuts (external site)](https://developer.chrome.com/docs/devtools/open?hl=ja#shortcuts))
2. Select the "Console" tab at the top of the developer tools panel.
3. With the Console open, perform the action that triggers the issue. Then take a screenshot of any red error messages that appear.

#### **FAQ**

#### **Q. The issue was resolved by disabling an extension. What should I do next?**

A. If disabling an extension resolves the issue, a specific extension may be interfering. In the extension's settings, [add the domain to the allowlist](/en/it-management/faq/nmglgrm1ik-restrict-ip). Then verify whether you can use both the extension and our service at the same time.

#### **Q. The issue was resolved in incognito mode. What should I do next?**

A. Go to your browser's "Clear browsing data" option, and delete the "Cached images and files" entry. Then check whether the issue is resolved in normal mode.