> ## Documentation Index > Fetch the complete documentation index at: https://support.i.moneyforward.com/llms.txt > Use this file to discover all available pages before exploring further. # IT Management Remote MCP support > What to check when you cannot connect to IT Management Remote MCP or a tool returns an error, and what information to include when you contact support. ## Before contacting support If you cannot connect or a tool returns an error, check the following in order. **1. Endpoint URL** Check that the URL is `https://mcp.itmc.i.moneyforward.com/mcp`. Without the trailing `/mcp`, the server returns `404`. **2. Both headers** Check that you send both `Authorization: Bearer ` and `X-Admina-Organization-Id: `. If you use environment variables, also check that they are set in the terminal where you started the AI client. **3. Organization ID** Check that you specify the numeric **Organization ID** shown under **Settings** > **API Keys**. The identifier in the admin console URL does not work. **4. API key validity** Check that the API key still appears on the **API Keys** screen. If the user who created the API key is removed from the organization, the API key stops working. In that case, generate a new API key with another user. **5. Organization status** If the organization is not active (for example, it is suspended), every request with an API key returns an authentication error. For the meaning of each error, see [Errors and limits](/en/remote-mcp/it-management/errors-and-limits). ## Information to include when reporting an error If the checks do not solve the problem, contact support with the following information. * The organization name shown when you sign in, and the organization ID you specified * Your AI client and its version (Claude Code, Cursor, Codex, or another client) * The name and arguments of the tool you called * The HTTP status code and the error text you received (such as text that begins with `Invalid input:`) * The date and time of the problem > [!WARNING] > > Do not include your API key in the inquiry. If you share a configuration file, remove the API key from it first. ## Contact See [How to contact support](/en/contact-support). This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.