> ## Documentation Index
> Fetch the complete documentation index at: https://support.i.moneyforward.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Gorgias

> Gorgiasとの連携手順です。

export const IntegrationCapabilities = ({lang = "ja", modes = "", plan = "", lifecycle = "", automation = "", fetch = "", capabilities = "", memo = ""}) => {
  const TEXT = ({
    ja: {
      rows: {
        mode: "連携モード",
        plan: "連携確認プラン",
        lifecycle: "アカウントライフサイクル",
        automation: "自動化",
        fetch: "取得データ",
        capabilities: "対応機能",
        memo: "備考"
      },
      empty: "-",
      more: "各項目の意味は[連携可能SaaS・機能対応一覧](/integrations/supported-saas)をご覧ください。",
      mode: {
        "API Key": "APIキー"
      },
      lifecycle: {
        provisioning: "アカウント作成",
        deactivate: "アカウント無効化",
        delete: "アカウント削除"
      },
      automation: {
        provisioning: "アカウント作成",
        deactivate: "アカウント無効化",
        delete: "アカウント削除"
      },
      fetch: {
        User: "ユーザー名",
        Mail: "メールアドレス",
        Role: "ロール",
        Status: "ステータス",
        "2FA": "二要素認証",
        LastActivity: "最終利用日",
        Licenses: "ライセンス"
      },
      capabilities: {
        "employee-master": "従業員マスター連携",
        "identity-provider": "IDプロバイダー連携",
        "cost-aggregation": "コスト管理",
        "file-aggregation": "ファイル管理",
        "file-permissions": "ファイル権限管理",
        "device-aggregation": "MDM連携"
      }
    },
    en: {
      rows: {
        mode: "Integration mode",
        plan: "Verified plan",
        lifecycle: "Account lifecycle",
        automation: "Automation",
        fetch: "Fetched data",
        capabilities: "Capabilities",
        memo: "Notes"
      },
      empty: "-",
      more: "See [Supported SaaS and Capabilities](/en/integrations/supported-saas) for what each item means.",
      mode: {},
      lifecycle: {
        provisioning: "Account creation",
        deactivate: "Account deactivation",
        delete: "Account deletion"
      },
      automation: {
        provisioning: "Account creation",
        deactivate: "Account deactivation",
        delete: "Account deletion"
      },
      fetch: {
        LastActivity: "Last Activity"
      },
      capabilities: {
        "employee-master": "HR master",
        "identity-provider": "Identity provider",
        "cost-aggregation": "Cost management",
        "file-aggregation": "File management",
        "file-permissions": "File permissions",
        "device-aggregation": "MDM integration"
      }
    }
  })[lang === "en" ? "en" : "ja"];
  const BADGE_COLORS = {
    "ID/Password": "yellow",
    "API Key": "cyan",
    OAuth: "red",
    App: "purple",
    User: "blue",
    Mail: "cyan",
    Role: "orange",
    Status: "teal",
    "2FA": "pink",
    LastActivity: "green",
    Licenses: "purple",
    provisioning: "green",
    delete: "red",
    deactivate: "yellow",
    "employee-master": "blue",
    "identity-provider": "teal",
    "cost-aggregation": "yellow",
    "file-aggregation": "cyan",
    "file-permissions": "orange",
    "device-aggregation": "purple"
  };
  const list = value => String(value || "").split(",").map(item => item.trim()).filter(Boolean);
  const badges = (source, labels) => {
    const values = list(source);
    if (values.length === 0) {
      return <span className="integration-capabilities-empty">{TEXT.empty}</span>;
    }
    return values.map(value => <span key={value} className={"integration-catalog-badge integration-catalog-badge--" + (BADGE_COLORS[value] || "gray")}>
        {labels?.[value] ?? value}
      </span>);
  };
  const text = value => value || <span className="integration-capabilities-empty">{TEXT.empty}</span>;
  const ROWS = [["mode", badges(modes, TEXT.mode)], ["plan", text(plan)], ["lifecycle", badges(lifecycle, TEXT.lifecycle)], ["automation", badges(automation, TEXT.automation)], ["fetch", badges(fetch, TEXT.fetch)], ["capabilities", badges(capabilities, TEXT.capabilities)], ["memo", text(memo)]];
  return <div className="integration-capabilities">
      <dl className="integration-capabilities-list">
        {ROWS.map(([key, value]) => <div className="integration-capabilities-row" key={key}>
            <dt>{TEXT.rows[key]}</dt>
            <dd>{value}</dd>
          </div>)}
      </dl>
    </div>;
};

## 連携仕様

<IntegrationCapabilities modes="API Key" lifecycle="provisioning, delete" fetch="User, Mail, Role, Status, LastActivity" />

## 事前準備

### APIキーの取得方法

1. Gorgiasにログイン後、画面左下の設定アイコン（歯車マーク）をクリックします。詳細は[REST APIの認証情報を確認する（外部サイト）](https://docs.gorgias.com/en-US/rest-api-208286)をご参照ください。

   <Frame>
     <img src="https://mintcdn.com/moneyforwardi/_a-5xavKwpAZRjs8/images/integrations/gorgias/settings-menu.png?fit=max&auto=format&n=_a-5xavKwpAZRjs8&q=85&s=3f316615e09a2e0cf8d4b7dac2af6a33" alt="Gorgiasの管理画面左下にある設定アイコン" style={{ maxWidth: "min(100%, 800px)", height: "auto" }} noZoom width="56" height="58" data-path="images/integrations/gorgias/settings-menu.png" />
   </Frame>

2. **Settings**（設定）の一覧から**REST API**を選択します。

   <Frame>
     <img src="https://mintcdn.com/moneyforwardi/_a-5xavKwpAZRjs8/images/integrations/gorgias/rest-api-nav.png?fit=max&auto=format&n=_a-5xavKwpAZRjs8&q=85&s=d76252901d5a702a971e51df45cf16c7" alt="Gorgiasの設定メニューでREST APIを選択する画面" style={{ maxWidth: "min(100%, 800px)", height: "auto" }} noZoom width="158" height="64" data-path="images/integrations/gorgias/rest-api-nav.png" />
   </Frame>

3. **REST API**画面に表示される**Base API URL**（ベースAPIのURL）のサブドメイン部分（例: `https://i-1.gorgias.com/api/` の `i-1`）が**ワークスペースキー**になるので、保存しておきます。あわせて**Username (your email address)**（ログイン用メールアドレス）も確認します。

4. **Password (API Key)**（APIキー）が未発行の場合は**Create API key**（APIキーを作成）をクリックして発行します。発行済みの場合は**Copy**（コピー）をクリックしてコピーします。

   <img src="https://mintcdn.com/moneyforwardi/_a-5xavKwpAZRjs8/images/integrations/gorgias/rest-api-key.png?fit=max&auto=format&n=_a-5xavKwpAZRjs8&q=85&s=22e3bcbd5295d962c0ccabc97b66f09d" alt="GorgiasのREST API画面でAPIキーを取得する画面" width="1768" height="1044" data-path="images/integrations/gorgias/rest-api-key.png" />

## インテグレーションのセットアップ

1. インテグレーション画面にて、**Gorgias**で検索します。

2. 前の手順で取得した**ワークスペースキー**・**ユーザー名**・**APIキー**を入力し、**連携する**をクリックします。

   <img src="https://mintcdn.com/moneyforwardi/_a-5xavKwpAZRjs8/images/integrations/gorgias/setup-modal.png?fit=max&auto=format&n=_a-5xavKwpAZRjs8&q=85&s=25142503adb3cecffabce33496113611" alt="Gorgiasの連携設定画面" width="662" height="908" data-path="images/integrations/gorgias/setup-modal.png" />

3. Gorgiasとの連携が成功すると、アカウント一覧に登録済みのユーザー情報が表示されます。正常に完了しない場合は、まず [SaaSとの連携に失敗する場合の対処法](/it-management/saas-management/93nahw45is-trouble) に記載のステップをお試しください。それでも解決しない場合は、[ご提供いただきたい情報](/it-management/saas-management/93nahw45is-trouble#info-to-provide) をご確認のうえ、[サポート窓口](/contact-support)までお問い合わせください。