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Thank you for using Admina. Starting May 29, 2026, Admina AI Helpdesk is available to all users. Admina AI Helpdesk automates IT helpdesk operations through an AI agent. The agent receives employee inquiries and creates tickets. It delivers a first response and escalates to a staff member when it cannot resolve the request. IT staff handle fewer repetitive requests and can focus on higher-value work. Get started today.

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Use your existing chat tools

Employees submit requests through Slack, Teams, LINE WORKS, or any chat tool already in use. No new tool adoption is required. IT support is delivered in the same chat environment employees use every day. Centralizing helpdesk requests into chat consolidates inquiries that were previously spread across email, phone, and chat channels.

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Automatic ticket creation

Every incoming request is automatically registered as a ticket. Who requested what and when is recorded, making status tracking and handoffs straightforward. Missed requests and duplicate handling are prevented.

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AI handles first responses and escalation

The AI agent checks internal knowledge and Playbooks, then delivers a first response. The agent guides employees through the matching Playbook for requests such as password resets or account provisioning. Admina MCP server integration lets the agent reference IT asset data such as devices and accounts. When the agent cannot resolve a request, it escalates to a staff member automatically.

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Continuous knowledge optimization

After each session, the AI agent analyzes the conversation. It generates a Playbook improvement proposal or a draft for a new Playbook. An administrator reviews and applies each proposal. Response accuracy improves without administrators building the knowledge base from scratch.

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Getting started

Sign in to the AI Helpdesk console to begin setup. For the setup flow and connection guides for Slack, Teams, and LINE WORKS, see AI Helpdesk > Getting Started.
最終更新日 2026年7月7日