Contacting Support
Reach out to the support team from within Admina:- Log in to Admina
- Click the help icon (?) in the upper right
- Select Contact Support
- Enter your question and submit
Troubleshooting
Common Issues
Authentication Errors
- Verify the
X-API-Keyheader is set correctly - Check whether the API key has expired
- Confirm that the auth scheme is
X-API-Key— not Bearer
Endpoint Errors
- Verify the URL (server:
https://assist.i.moneyforward.com) - Verify the HTTP method — the AI Helpdesk API supports GET only
- Confirm that all required path and query parameters are present
Collecting Debug Information
Gather the following before reporting an issue:- Request URL
- HTTP method
- Request headers (with the API key redacted)
- Query parameters
- Response status code
- Response body (the
{"ok": false, "error": ...}message)