AI Commands

In AI Helpdesk chat, commands starting with ! let users and operators quickly perform actions such as escalating sessions or changing assignees.

In channels, prefix commands with a mention to the bot. Inside threads, type commands directly.

Command list

Command	Description	Who can use
`!help`	Show the list of available commands	Everyone
`!escalate`	Escalate to an operator (unassigned queue if no target specified)	Everyone
`!escalate @username`	Escalate directly to the specified user	Everyone
`!assign @username`	Assign the session to the specified operator	Everyone
`!assign ai`	Return the session to the AI agent	Everyone
`!close`	Close the current session	Everyone
`!status`	Check the current session status	Everyone
`!feedback <comment>`	Send feedback	Everyone
`!approve`	Approve a pending approval request	Only the target specified by the approval routing
`!deny`	Deny a pending approval request	Only the target specified by the approval routing
`!lang [en\|ja\|system]`	Check or change your own language setting	Everyone
`!tone [formal\|casual]`	Check or change your own conversation tone setting	Everyone

Last modified on July 10, 2026