AI command reference

In AI Helpdesk chat, users and operators can use commands that start with !. These commands let them quickly perform actions such as escalating sessions or changing assignees.

In channels, prefix commands with a mention to the bot. Inside threads, type commands directly.

Command list

Command	Description	Who can use
`!help`	Show the list of available commands	Everyone
`!escalate`	Escalate to an operator (unassigned queue if no target specified)	Everyone
`!escalate @username`	Escalate directly to the specified user	Everyone
`!assign @username`	Assign the session to the specified operator	Everyone
`!assign ai`	Return the session to the AI agent	Everyone
`!close`	Close the current session	Everyone
`!status`	Check the current session status	Everyone
`!feedback <comment>`	Send feedback	Everyone
`!approve`	Approve a pending approval request	Only the target specified by the approval routing
`!deny`	Deny a pending approval request	Only the target specified by the approval routing
`!lang [en\|ja\|system]`	Check or change your own language setting	Everyone
`!tone [formal\|casual]`	Check or change your own conversation tone setting	Everyone

Last modified on October 1, 2026

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