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For a tool whose permission is Ask under Permissions > Policies, the AI agent asks for approval before it runs the tool. This page explains how the person asked for approval approves or denies the request, and what happens next. The update-related tools of the Admina MCP server are set to Ask by default. To set who can approve, see Choose who can approve.

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When approval is requested

When the AI agent tries to use a tool with the Ask permission, it pauses before it runs the tool. The following then happens.
  • A card that asks for approval (Permission Required) is posted to the inquiry thread
  • Except on LINE WORKS, the thread shows a message that the tool needs approval and that approvers were notified
  • The ticket Status changes to Pending Approval
  • A Permission Request notification arrives in Notifications on the web
When the AI agent asks for approval of more than one tool at once, it posts one card for each tool.

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What the card shows

Click View in admina to open the ticket details on the web.

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Card note and notification recipients by approval routing

  • On Slack and Google Chat, the card mentions the people designated under Specific Individual and the requester under Requester. People designated under Specific Individual get a mention only when their chat account is linked to a logged-in user. Microsoft Teams and LINE WORKS show the name only
  • The Requester card does not show View in admina
  • When All must approve is selected under Specific Individual, the card shows “All approvers must approve:” followed by the status of each designated person (see When everyone must approve)

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Differences between chat services

On LINE WORKS, the message shows “View and approve in admina:” followed by the URL of the ticket details. For Requester, the message shows “Reply !approve or !deny to respond.” instead of the URL.

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Approve or deny in chat

1

Check the card

In the card posted to the thread, check Tool and Reason.
2

Approve or deny

Click Approve or Deny.
Instead of the card buttons, you can send !approve (approve) or !deny (deny) in the thread. On LINE WORKS, respond with these commands or from the web. For details on the commands, see Subcommand reference.
  • For Any Responder and Specific Individual, your chat account must be linked to a logged-in user. If it is not linked, nothing happens when you click a button or send a command. Link your account under Linked Accounts in AI Helpdesk user settings
  • For Requester, only the person who sent the inquiry can approve. No account link is needed
  • When someone who cannot approve clicks a button on Slack or Google Chat, a message that only they can see says they are not authorized to approve the request. Microsoft Teams shows nothing
  • A command from someone who cannot approve has no effect
  • When several requests are pending, a command responds to the first one

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Approve or deny on the web

1

Open the ticket details

Click View in admina on the card. You can also click the Permission Request notification in Notifications, or open a ticket whose Status is Pending Approval on the Tickets screen.
2

Check the permission request

The Conversation tab shows “Pending permission requests require your review” and a Permission Request card. Check Tool, Action, Target Resource, Parameters, and AI Reasoning.
3

Approve or deny

Click Approve or Deny.
After a decision, the card shows Approved or Denied and the name of the person who decided (“by (name)”). An expired card shows Expired.
  • For Specific Individual, only the designated people see the Approve and Deny buttons
  • For Requester, only the requester can approve on the web, and only when their chat account is linked to a logged-in user. If anyone else clicks a button, an error appears

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When everyone must approve

When All must approve is selected under Specific Individual, the tool runs after every designated person approves. If anyone denies, the request is denied at that point. While the request waits for others, you see the following.
  • On Slack and Google Chat, the person who approved with a card button sees how many approvers are still left
  • On Slack, Microsoft Teams, and Google Chat, the card updates the status of each person. On LINE WORKS, the status of each person is posted to the thread
  • On the web, the Permission Request card shows who approved. After “Waiting for:”, it lists the people who have not responded yet. The buttons disappear for the person who approved

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What happens after approval or denial

After the request is approved or denied, the chat card disappears from the thread. The thread then shows the result. After every tool it asked about has a decision, the AI agent resumes. On services other than LINE WORKS, “Processing your request…” appears and is then replaced by the AI agent’s answer. The ticket Status is no longer Pending Approval. If the AI agent then uses another tool with the Ask permission, it posts a new card and asks for approval again.

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Expiry and cancellation

If no one decides within 30 minutes of the request, the approval request expires.
  • The chat card disappears from the thread. A message in the thread says that the approval request has expired
  • The tool does not run. The AI agent does not resume the paused work
  • The ticket Status is no longer Pending Approval
If the tool still needs to run, ask the requester to send the inquiry again. If you close the session while a request is pending, the approval request is canceled and the tool does not run.

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Check the results

Permissions > Permission Activity records each decision, expiry, and cancellation, and each run of an approved tool. You need the Admin role to view Permission Activity. For the meaning of each outcome, see Permission Activity overview.
Last modified on October 14, 2026