! to perform actions quickly.
In a channel, send commands with a Bot mention. Inside a thread, you can type the command directly without a mention.
Command reference
How to use each command
!help — View the command list
Use this to see available commands at any time.!escalate — Escalate to an operator
Hand off a problem the AI cannot solve to a human operator.If the specified user does not have the Operator role, the session enters the unassigned queue.
!assign — Change the session assignee
Assign the session to a different operator.ai.
!assign ai, the session returns to the AI agent. The Bot posts “Session returned to AI agent,” and the AI resumes on your next message.
!close — Close the session
When the issue is resolved, close the session.!status — Check the session status
Check who the session is currently assigned to and its current state.!feedback — Submit feedback
Send feedback about the quality of the AI response.!approve / !deny — Respond to an approval request
Use these when the AI asks for approval before taking an action, if a request is currently pending.The approval routing configuration limits who can respond. If you are not the designated approver, the command has no effect.
!lang — Check or change your language preference
Check or change your language preference. Without an argument, this shows your current setting.en, ja, or system (follow the tenant default).
!tone — Check or change your conversation tone preference
Check or change the AI response tone. Without an argument, this shows your current setting.formal or casual.
If a command does not work
- Make sure the Bot mention is correctly included
- Sending a command in the channel (outside a thread) may create a new session
- Ask your IT team to check the Bot configuration