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Go to Settings > User tab to change settings for the currently logged-in user. Changes apply only to your own account.

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Language

Switch the display language of the admin console. Changes take effect immediately after saving.
This language setting controls the console display language only. The language AI agents use when responding to inquiries (the system-wide default language) is configured under Settings > Admin Settings > System Settings.

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Theme

Switch the color theme of the admin console.

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Login Information

View information about the currently logged-in account.

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Linked Accounts

Link your AI Helpdesk account to your chat service accounts. Linking enables features such as escalation notifications to the assigned operator. Go to Settings > User tab. The Linked Accounts section shows the connected chat services. Linking your account provides these benefits:
  • When a session is assigned to you, a notification arrives directly in Slack, Teams, LINE WORKS, or other connected chat services
  • You receive chat notifications when your assigned sessions are resolved or auto-resolved
  • You can respond to escalated sessions directly from your chat interface
1

Open User Settings

Go to Settings > User tab.
2

Select the service to link

In the Linked Accounts section, click the link icon on the row for the workspace or service you want to link.
3

Enter your identifier

The identifier to enter varies by service.Click Verify after entering the value.
4

Confirm

If the user is found, review the details and click Confirm.
Admins can link accounts on behalf of other members.
  1. Go to Settings > Admin tab
  2. Click the link icon on the target member’s row in the team members list
  3. Enter the identifier, then click Verify → Confirm
Click the unlink icon on the target service row in the Linked Accounts section.
Last modified on July 10, 2026