Feature support
* In Teams and Google Chat, images are returned as a card with links to them (valid for 12 hours).
The conversation formats work as follows.
- Threaded — you mention the bot in a channel or space, and the conversation continues in the reply thread. The other channel members can see the conversation.
- Dedicated room — a DM to the bot creates a dedicated group chat for the user, the bot, and an observer. The other channel members cannot see the conversation.
For details such as the formats and size limits of attachments, see each app’s integration page.
Setup and specifications per app
Each app supports the following bot types.- Standard bot — a bot published by AI Helpdesk on the app marketplace. Easy to install and ready to use, but with limits such as only one workspace per organization.
- Custom bot — you create a service account or bot app yourself and register its key. You can give the bot any name and change its icon image.