Supported chat services
The chat services available for inquiry intake are listed below. Choose a connection method that matches your operational needs by comparing the bot types and chat formats.
You can connect multiple chat services in the table above to a single organization at the same time.
The AI agent can attach images contained in the knowledge it references to its replies, up to 5 images per reply. All chat services in the table above support this. Images are posted after the reply text. Slack and LINE WORKS receive them as image files, and Microsoft Teams and Google Chat receive them as cards that display the images.
Bot types
Chat formats
The “dedicated room per session” format requires at least one observer user to establish a group chat.
We recommend using a dedicated account that does not monitor inquiry content during normal operations.
Knowledge integrations
AI Helpdesk supports connecting external knowledge sources so AI agents can search and reference them.
You can also connect more than one knowledge source for the same service.
Knowledge integrations read pages and files from the source and import them as search targets for the AI agent. AI Helpdesk never changes pages or files in the source or writes content back to it.
To change the source content, edit it in the source service and then sync. For how to sync, see the section on using the source with the AI agent in each integration guide.