Integrations overview

AI Helpdesk supports inquiry intake from multiple chat services and MCP-based integration with external systems. This page summarizes the current support matrix and links to the individual integration guides.

Supported chat services

The chat services available for inquiry intake are listed below. Choose a connection method that matches your operational needs by comparing the bot types and chat formats.

Service	Bot type	Chat format
Slack	Standard Bot / Custom Bot	Threaded
Microsoft Teams	Standard Bot / Custom Bot	Dedicated room per session
LINE WORKS	Custom Bot	Dedicated room per session
Google Chat	Custom Bot	Threaded

Bot types

Type	Description
Standard Bot	Connect via OAuth using an official app provided by Admina. No need to manage app secrets yourself — the fastest path to onboarding.
Custom Bot	Create your own app and connect by entering credentials such as a Bot Token in AI Helpdesk. Lets you manage the app’s permissions and branding yourself.

Chat formats

Format	Behavior
Threaded	The bot is mentioned in an existing channel/space, and the conversation continues inside the reply thread. The original channel members can see the conversation.
Dedicated room per session	A DM to the bot triggers the creation of a dedicated group chat with the user, bot, and observer. Conversation happens inside that group, and the original channel members cannot see it.

The “dedicated room per session” format requires at least one observer user to establish a group chat. We recommend using a dedicated account that does not monitor inquiry content during normal operations.

Knowledge integrations

AI Helpdesk supports connecting external knowledge sources so AI agents can search and reference them.

Service	Description
Confluence (Knowledge integration)	Add Confluence pages as a knowledge search source for the AI agent. Supports Confluence (OAuth) and Confluence (API Key) connection types.

MCP server integrations

AI Helpdesk also supports integration with MCP (Model Context Protocol) servers, so AI agents can look up information in external systems.

Server	Purpose
Admina MCP server	Let the AI agent look up Admina IT asset information (devices, identities, services, etc.)

Last modified on July 10, 2026

Getting Started

Guides by Feature

Supported chat services

Bot types

Chat formats

Knowledge integrations

MCP server integrations

​Supported chat services

​Bot types

​Chat formats

​Knowledge integrations

​MCP server integrations

​Related pages

Supported chat services

Bot types

Chat formats

Knowledge integrations

MCP server integrations

Related pages