Settings overview
Notification Settings
Configure chat notifications sent to operators.
Each notification can be toggled on or off independently.
Escalation Settings
Set the default assignees (queue notifiers) to use when an escalation request cannot be routed to a specific operator.1
Open the Agent tab
Go to Settings > Agent tab in the admin console.
2
Start editing escalation settings
Click the Edit button in the Escalation Settings section.
3
Select assignees
Type a member’s name in the search field and select queue notifiers. Multiple assignees can be configured.
4
Save
Click Save.
Only members with the Admin or Operator role can be set as queue notifiers in escalation settings.
Session Lifecycle
Configure automatic reminders and auto-close for sessions with no user response.1
Open the Agent tab
Go to Settings > Agent tab in the admin console.
2
Start editing session lifecycle
Click the Edit button in the Session Lifecycle section.
3
Update values
Change the Reminder threshold, Auto-close threshold, and Auto-close enabled settings as needed.
4
Save
Click Save.
Related pages
- AI Response Language — Response language settings
- Admin Settings (System Settings) — System-wide settings including DM enable and language