Notification types
How to change notification settings
1
Open the Agent tab
Open Settings > Agent in the admin console.
2
Locate the notification settings section
The Notification settings section lists all notification items.
3
Toggle the switch
Slide the toggle to the right to enable a notification, or to the left to disable it. Changes are saved immediately.
No Save button is needed for notification settings. Toggling the switch saves the change immediately.
Notification details
Session Resolved
Sends a notification when a session is marked as resolved.Session Auto-Resolved
Sends a notification when a session is automatically resolved by the system. The auto-close timing is controlled by the auto-close threshold configured in Session settings.When a session is resolved or auto-resolved, a completion message is also posted to the chat thread where the conversation took place. This happens independently of this notification setting.
Related pages
- Member management — Link members to messaging platform accounts
- Session settings — Configure auto-close threshold and reminder settings