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In AI Helpdesk, administrators can configure the language the AI agent uses to respond. Go to Settings > Admin > System settings to make changes. Admin tab — System language screen

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Language setting types

SettingDescriptionWho can change
System default languageThe default response language for the entire tenantAdmin
Personal language settingEach employee’s preferred languageEach employee
Personal language settings take precedence over the system default language. If an employee has not set a personal preference, the system default language applies.

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How to change your personal language setting

Employees set their own language preference in AI Helpdesk chat with the !lang command, not the admin console. 
!lang ja
You can specify en (English), ja (Japanese), or system (follow the system default language). Omit the argument to show your current setting. See AI Commands for details.

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How to change the system default language

1

Open the Admin tab

Open Settings > Admin in the admin console.
2

Start editing system settings

Click the Edit button in the System settings section.
3

Select a language

Choose a language from the System language dropdown. Currently supported languages are Japanese and English.
4

Save

Click Save. Changes apply to new conversations immediately after saving.

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Supported languages

LanguageIdentifier
Japaneseja
Englishen
Support for additional languages is planned for future releases.

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Language setting priority

When the AI determines which language to respond in, the priority is as follows:
  1. Employee’s personal language setting (if configured)
  2. System default language
Last modified on July 10, 2026