1-2. Mute a Detected Shadow IT Service

For services detected as Shadow IT, you can mute the ones that are out of scope for integration. You can also mute services you want to review later.

Muted services remain in the list, but they are no longer counted in the Shadow IT detection count. You can unmute a service at any time.

Mute a service

Under Integrations > Shadow IT, in “Detected Shadow IT,” click Mute on the target service.

On the “Mute <service name>” screen, set the following items, then click Mute.

Field	Details
Reason	Select a reason for muting: “Out of scope / false positive,” “Integration attempted but failed,” “Temporary use / trial,” “Review later,” “No intent to integrate,” or “Other.”
Mute duration	Select a duration: “6 months,” “1 year,” “Specify an end date,” or “No expiration.”
Notes	Optionally enter context for your decision or handover notes. Up to 1,000 characters.

Once muted, the service’s card appears grayed out with Edit and Unmute options. The card shows the selected reason, who performed the action, when, and the mute duration.

“Detected Shadow IT” also shows the number of currently muted services. Example: 6 apps detected (1 muted)

On a muted service card, click Edit.
On the “Mute <service name>” screen, change the reason, mute duration, or notes.
Save your changes.

Unmuted services are counted in the Shadow IT detection count again.

Last modified on September 11, 2026