Mute Shadow IT services

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Mute a service

1. Under Integrations > Shadow IT, in “Detected Shadow IT,” click Mute on the target service.
2. On the “Mute <service name>” screen, set the following items, then click Mute.

   Field	Details
   Reason	Select a reason for muting: “Decide later,” “Not covered by current plan,” “No corporate contract,” “Not a manageable SaaS / false positive,” “Attempted integration failed,” “Temporary / trial use,” “No intention to integrate,” or “Other.”
   Mute for	Select a duration: “6 months,” “1 year,” “Choose an end date,” or “No end date.”
   Note	Enter context for your decision or handover notes. This field is optional, but required when you select “Other” as the reason. Up to 1,000 characters.

   
3. Once muted, the service’s card appears grayed out with Edit and Unmute options. The card shows the selected reason, who performed the action, when, and the mute duration.

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Check the muted count

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Edit a mute

1. On a muted service card, click Edit.
2. On the “Edit mute for <service name>” screen, change the reason, mute duration, or note.
3. Click Save.

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Unmute a service

1. On a muted service card, click Unmute.
2. On the confirmation screen, click Unmute.