Some supported SaaS services cannot be connected automatically depending on your subscription plan. For example, Adobe requires an Enterprise plan for automatic integration. If you use a non-Enterprise plan, you can still manage Adobe accounts centrally by registering it manually.You need Admin or Service Manager permission to register a custom app. For details, see admin users and permission (role) settings.
Go to Integrations > Integrations, search for “Adobe”, and click [Register service manually].
Enter any name for the workspace and click [Create]. (The default value is your organization name.)
After creation, you can find the service under the service name “Adobe” on the service screen. The workspace name shows “Custom”.
To change the service name after creation, click [Edit].
Register an Unsupported SaaS or In-House System Manually
Follow these steps to manage accounts for a SaaS or system that does not appear in the integration list. This includes, for example, an in-house system.
Go to Integrations > Integrations and click [Register and manage a service without integration].
Tip: Click the icon in the upper right, or enter a random string in the service name field. This makes the button easier to find.
Fill in the following fields under “Search for service” and click [Create].
Field
Description
Service name
If the service exists in the database, search and select it under “Search for service”. If it does not exist, enter a name under [Enter a custom name].
Workspace
A default value appears, but you can change it to any name you prefer.
Selecting a service name that appears automatically enables cost visibility and SaaS event log matching. Choosing “Enter a custom name” disables those features and prevents matching.
Confirm the registered service on the service screen. The service name and workspace name both show “Custom”. To change the URL or service name, click [Edit] in the upper right.
Go to Services > Service List and click the custom app.
Custom apps show (Custom) under “Service / Workspace” in the left panel.
Go to the service detail “Info” tab > find the workspace row > click the three-dot menu [︙] on the right > click [Edit].
The “Edit Custom Workspace” screen appears. Add or edit the fields shown.Editable fields
Field
Description
Username
Select an existing registered username or enter any value.
Email address (required)
If you select a user with an email address, this field auto-fills. You can also enter any value manually.
License
Set a license name and total quantity, then assign it to a user. Only the Admin role can do this. (Example: Create a Basic license and a Pro license, then assign the Pro license to a user. The usage count increases by 1 and the unused count decreases by 1.)
Role
Choose from “Admin / Guest / Other”. If the role you need is not listed, you can type a custom role name.
2FA
Choose from “Not set / Enabled / Disabled”. This indicates whether the user logs in with 2FA, and whether 2FA is enabled or disabled.
After filling in all fields, click [Apply] to start the account registration process.
Register accounts for a registered system in bulk.
Go to Services > Custom App > Info > click the ”︙ (three-dot menu)” > click [Accounts].
The “Import Account List” screen appears.
Click [Download Template] to download the template file (.csv).
Fill in the downloaded template following its format and save the CSV file.Delete the content in row 7, which is a sample entry.
Supported CSV character encodings: UTF-8, EUCJP, JIS, SJIS
Characters with OS-specific encoding are not supported.
Click [Select File], choose the CSV file, and click [Import].
You can check “Delete accounts not listed in the CSV” before uploading. If you do, any account not in the CSV file will be deleted.
Confirm that the uploaded accounts have been registered.
Q. How do I change the license count in a custom app?
A. Go to the service detail “Info” tab, then click the three-dot menu [︙] on the right of the workspace. Click [Edit], then click the license field in the “Edit Custom Workspace” screen.On the “Select and Create License” screen, click the “Edit” column. This opens the screen where you can increase or decrease the license count.
Q. The [Sync] button in a custom app does not respond.
A. Go to Services > click the custom app > check the three-dot menu [︙] in the notification list under Notifications. If [Sync] cannot be clicked, the status may be set to “Manual”. Check the status on the “Info” tab.When the status is “Manual”, the Sync button is not available. [Sync] is only active when the service is connected to a Google Spreadsheet.
