Authentication Errors
Check whether any of the following apply to your situation.Integration Status and Guidance
You can check the integration status under Integrations > Status.
Running a Sync
If a connected service is temporarily unavailable, or you want to refresh the SaaS status, try re-syncing.-
Go to Integrations > Status, click the three-dot menu [︙], and select [Sync].
- Alternatively, go to Services > select a SaaS > Info > Workspace > three-dot menu [︙] > [Sync].
- Wait for the re-sync to complete. Confirm that the status updates to “Synced.”
Re-linking
If an error occurs with a connected service, or if you need to re-link with a different account, follow these steps.-
Go to Integrations > Status, click the three-dot menu [︙], and select [Edit].
- Alternatively, re-link from Services > select a service > Info > Workspace > three-dot menu [︙] > [Re-link].
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The integration settings screen appears again. Complete the re-linking process.
As shown in the image above, when linking via OAuth, the session already logged in to your browser is used. If the user does not have admin privileges, or if you use multiple tenants and are logged in to a different tenant, the re-linking attempt may fail because it tries to use the current session. Log out of the browser session first, then retry the steps above.
If Re-linking Fails
If the integration still fails, disconnecting it and re-linking may resolve the issue. To disconnect an integration, see Stop a connected service.Contact Support for Persistent Failures
If the steps on this page do not resolve the issue, gather the information listed below. Then contact the support desk.- Service name:
- Screenshot of the error screen (please attach it):
- Which troubleshooting step on this page you already checked: (e.g., confirmed the account has admin privileges)