View and configure device alerts

With device alerts, you can find unreturned devices, devices due for replacement, MDM noncompliance, and low stock. This page explains how to view and mute alerts and how to set the conditions that raise them. The counts and setting values in the images are examples. This feature is different from the “Device Change Alert” workflow template. For workflows, see Configure device workflows.

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Alert types

Each system standard alert has a preset condition. You can change conditions such as thresholds. Alerts appear on the [Critical] or [Warning] tab, depending on the urgency of the rule.

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View alerts

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Open the list from the Devices screen

1. On the “Device alerts” card at the top right of the Devices screen, click [View all] to open the alert list. The card shows up to two alert types that have alerts. To view one type, click [View] on its row.
2. Switch between [Critical / Warning / Muted] in the list to find the alert.

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View alerts from the device list or details

View alerts in the device list

1. In the device list, click the count shown on the row of a device that has alerts.
2. The list narrows to the alerts of that device. To clear the filter, click [Show all devices] at the top of the screen.

View alerts in the device details The “Notifications” tab in the device details also splits the alerts into [Critical], [Warning], and [Muted].

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Read the alert list

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Mute alerts

You can mute alerts that need no action to remove them from the list. Muting doesn’t stop alerts from being raised. You can view them on [Muted]. You need permission to update devices to mute and unmute alerts.

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Mute one alert

1. In the alert list, click the row of the device.
2. Hover over the alert and click [Mute], which appears at the right edge of the row.
3. In the “Mute alert” dialog, choose when the mute ends and click [Mute].
4. Check that the message “Alert muted” appears.

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Mute an alert type

When you mute an alert type, alerts of that type are hidden from the normal list for all devices.

1. In the alert list, click the type you want to mute.
2. Click [Mute type].
3. Check the message and click [Mute].
4. Check that the message “Alert type muted” appears.

You can also mute a type from the alert settings. Open the screen from step 2 of “Open the alert settings”. Select [System standard alerts] and turn off the switch on the row. Click [Mute] in the confirmation dialog.

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Unmute alerts

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Unmute one alert

1. On [Muted], open the device row and click [Unmute] on the alert.
2. Click [Unmute] in the confirmation dialog.
3. Check that the message “Alert unmuted” appears.

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Unmute an alert type

1. On [Muted], select the type and click [Unmute type].
2. Click [Unmute] in the confirmation dialog.
3. Check that the message “Alert type unmuted” appears.

To unmute from the alert settings, open the screen from step 2 of “Open the alert settings”. Select [System standard alerts] and turn on the switch on the row. Click [Unmute] in the “Unmute alert type” confirmation dialog.

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Open the alert settings

1. Click [Alert settings] at the top right of the alert list.
2. On the “Device alert settings” screen, check [System standard alerts] and [Custom alert rules].

Users without the Admin role see “You don’t have access to alert settings”. Ask a user with the Admin role to change the settings. [System standard alerts] shows the following items. The image hides the “Condition” column.

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Change the conditions of a standard alert

A system standard alert always covers every device. You can’t change its target group or delete it. To limit the target to a device group, create a custom alert rule.

1. In [System standard alerts], find the row of the type and click [⋮], then [Edit].
2. You can change the rule name, the description, and the urgency. To change only the threshold, go to step 3.
3. Check the attribute, operator, and value in [Trigger condition], and change the threshold.
4. To raise the alert, select [Enabled] and click [Save].
5. Return to the list of settings and check your changes.

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Difference between muting and disabling a rule

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Create a custom alert rule

If the standard conditions don’t fit, or you want to target a specific device group, create a custom rule.

1. In [Custom alert rules] of the alert settings, click [+ Create alert rule].
2. Set the alert type, rule name, description, target device group, and urgency.

   Item	Description
   Alert type	Choose the type of alert to create. You can’t change it after you create the rule.
   Rule name	Required. Enter a name that tells the rules apart. It appears in the list and as the alert name.
   Description	Enter the purpose of the rule or notes for operation. Optional.
   Target device group	Required. Only the devices in the selected group are evaluated. After you choose a group, you can check how many devices match. To create a group, click [Create new group]. For how to create one, see Create and manage device groups.
   Urgency	Choose [Critical] or [Warning]. Critical alerts appear on [Critical], and warnings on [Warning].

3. Set [Trigger condition]. For details, see “Set trigger conditions”.
4. To raise the alert, select [Enabled], check what you entered, and click [Create].
5. In the list of custom alert rules, check the rule you created and its settings.

You can edit or delete the rule from the list. You can’t undo a deletion. Turn off the [Enabled] switch in the list to stop the rule from raising alerts and keep its definition.

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Set trigger conditions

The operators for each attribute type are as follows. For text, “equals” and “does not equal” are case-sensitive. “Contains”, “does not contain”, and “starts with” ignore case. When you set a condition, check how the value is written in the device. For the [Inventory shortage] type, you set a [Threshold condition] instead of an attribute. The metric is [In-stock device count]. Enter a threshold of 0 or more. Choose one of the following operators.

• [less than]
• [less than or equal to]
• [greater than]
• [greater than or equal to]
• [equals]
• [does not equal]

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Troubleshooting

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Related pages

• Create and manage device groups
• Configure device workflows