Admina features belong to three plans. IT Management has the SaaS management plan and the Device management plan, and AI Helpdesk has the AI Helpdesk plan. This page shows which plan covers each feature category.
For pricing, see the pricing page.
Features and plans
”◯” marks a feature that the plan covers. Text in the Device management plan column names the part of that feature that the Device management plan adds.
Device management plan
The Device management plan lets you use device management. As the table shows, it also adds device features to other areas such as the Directory and automations.
To start using the Device management plan, contact us via chat. For contact options, see How to Contact Support. For how it works with 50 or fewer IDs, see How pricing is calculated.
Admina Tracker and Admina Extension
Admina Tracker and Admina Extension are part of the SaaS management plan. You do not need the Device management plan.
Both use the data they collect to detect shadow IT. Admina Tracker is software that you install on devices, but it currently collects application usage only.
AI Helpdesk plan
The AI Helpdesk plan is the plan for AI Helpdesk, a separate service from IT Management. The SaaS management plan and the Device management plan of IT Management do not include AI Helpdesk.
The Admina MCP server integration lets AI Helpdesk read Admina data. It uses your IT Management API key and organization ID.
Related pages
Last modified on October 22, 2026
