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About fetching Atlassian accounts
For Atlassian services, Admina fetches the account information listed in the table below. See What are Atlassian managed accounts (external) for details.| SaaS | Fetched information |
|---|---|
| Atlassian | Only users with verified domains can be fetched (external IDs from unverified domains cannot be fetched). |
| Atlassian products: Jira, Trello, Confluence | The information that can be fetched depends on each user’s Atlassian ID settings. See the details below. For Jira, if Default Access is set to Private, email addresses cannot be retrieved. See Configuring the user default settings (external). For Confluence, if Profile Visibility is set to private, email addresses cannot be retrieved. See Profile visibility (external). |
Q. How do I fetch Jira, Confluence, or Trello accounts?
A. By integrating your Atlassian account, you can fetch accounts for the other products (Jira, Confluence, Trello). Accounts for Jira, Confluence, Trello, and similar products are unified under Atlassian. You manage them centrally from the Atlassian admin console. Please review About fetching Atlassian accounts before choosing which integration to enable. Example: to fetch only users with verified domains in the Atlassian admin console, integrate only Atlassian. What is an Atlassian account (external)Q. How can I check whether Jira’s “Default Access” is set to Private?
A. See Configuring the user default settings — Jira (external). It explains how to check whether Jira’s Default Access is set to Private. For other services, refer to the Atlassian product documentation (external).Q. After integrating Atlassian, can I view licenses for Jira, Confluence, and Trello?
A. Yes. You can check them under Services > Atlassian > Information > Licenses. Alternatively, check under Services > Atlassian > Accounts with the License filter. For details, see Accounts (service details) and Information (service details).