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Integration Specifications

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Prerequisites

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Getting an API key

  1. Log in to KnowledgeOwl, then select API under Account. For details, see Use the API (external site).
  2. Click + Add New API Key.
    The KnowledgeOwl API Keys page with the Add New API Key button
  3. Enter a name in Purpose for this key, check the permissions you need under Allowed actions for this key, and click Add.
    The API Key Creation modal with the purpose field and allowed actions checkboxes
  4. Copy the generated API key and save it.

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Setting up the integration

  1. On the integration screen, search for KnowledgeOwl.
  2. Enter a workspace name (optional), enter the API key from the previous step as the access key, then click Connect. Admina's new integration screen with the workspace name and API key fields for KnowledgeOwl
  3. Once the integration with KnowledgeOwl succeeds, registered user information appears in the account list. If it doesn’t complete successfully, first try the steps in Troubleshoot SaaS integration errors. If that doesn’t resolve it, check Information to provide and contact support.
Last modified on October 27, 2026