Genesys Cloud

Integration Specifications

Go to the login page and log in with your email address and password.

For instructions on creating an OAuth app, see the following resource. Neeraja Prabhakaran Create an OAuth client - Genesys Cloud Resource Center.
Go to Admin > Integrations > OAuth > Add Client to open the settings screen.
Configure the settings as follows:
- App name: Any name of your choice
- Grant Types: Code Authorization
- Authorized redirect URIs: https://itmc.i.moneyforward.com/oauth/callback
- Scope: authorization, license:readonly, organization:readonly, users
Description of each scope:
- authorization: to assign roles
- license:readonly: to obtain license data
- organization:readonly: to obtain organization name
- users: to list/create/delete user
After configuring, copy the Client ID and Client Secret.

The trailing part of the login URL serves as your domain. URL: https://login.{domain}

In the integration screen, search for Genesys Cloud.
Enter the Client ID, Client Secret, and domain obtained in the previous steps, then click Connect.
Once the integration is successful, the registered user information will appear in the account list. If the process does not complete successfully. Click Edit from the Status tab on the integration screen and try connecting again. If the issue persists, please contact us via chat.

Last modified on October 7, 2026