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Integration Specifications

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Prerequisites

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Creating an account

If you already have a Jitbit Helpdesk account, you can skip this step. On the Jitbit Helpdesk trial signup page, enter your Work email, Full name, and Helpdesk URL. Then click Launch my helpdesk. Jitbit Helpdesk trial signup screen, with the Launch my helpdesk button highlighted in a red box

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Checking your Helpdesk URL

  1. After logging in to the Jitbit Helpdesk admin panel, check the Helpdesk URL under General settings. If you have set a custom domain, use the value in Custom domain instead. For details, see How to find your Helpdesk URL (external site). Jitbit Helpdesk Helpdesk URL screen
  2. Build the Base URL for the integration in the format https://{Helpdesk URL}.jitbit.com (or your custom domain).

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Setting up the integration

  1. On the integration screen, search for Jitbit Helpdesk.
  2. Enter the Base URL you confirmed in the previous step. Also enter the username and password you use to log in to Jitbit Helpdesk, then click Connect. Entering a workspace name is optional. Jitbit Helpdesk integration setup screen
  3. Once the integration with Jitbit Helpdesk succeeds, registered user information appears in the account list. If it doesn’t complete successfully, first try the steps in Troubleshooting failed SaaS integrations. If that doesn’t resolve it, check Information to provide and contact support.
Last modified on September 15, 2026