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Integration Specifications

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Prerequisites

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How to obtain an Access Key

To integrate with the Gainsight NXT API, you need an Access Key for authentication. Generate one as follows.
  1. Go to Administration > Connectors 2.0.
  2. Click Create Connection. Create Connection button
  3. From the Connector dropdown list, select Gainsight API.
    Gainsight API selected in the Connector dropdown
  4. Enter a name in the Name of the connection field.
    Name of the connection field
  5. For Authorization Type, select Access Key.
    Access Key selected for Authorization Type
  6. Click Generate Access Key. Gainsight NXT Access Key screen with the Generate Access Key button highlighted
For details, see Generate API Access Key (external site).

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Setting up the integration

  1. On the integrations screen, search for Gainsight NXT.
  2. Enter the API key you obtained in the previous step, along with the workspace key, then click Connect. Gainsight NXT integration screen
  3. Once the integration with Gainsight NXT succeeds, the registered user information will appear in the account list. If it does not complete successfully, first try the steps in Troubleshoot SaaS integration errors. If that doesn’t resolve it, check Information to provide and contact support.
Last modified on October 8, 2026