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Q. When do workflows run?

A. If the scheduled date is in the future, the workflow runs automatically at midnight (00:00:00) on the specified date. (You cannot specify a time.) If the scheduled date matches the contract start date, the workflow runs at 11:59 PM (23:59:59) on that day. (You cannot specify a time.)

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Q. Can I specify what time a workflow runs?

A. At this time, you cannot specify a run time for workflows.

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Q. What should I check if a workflow is not queued?

A. Go to Directory > Directory Information. Verify that the trigger items for the workflow (automation) are configured correctly. Also check that the workflow’s scheduled run date is not set to a past date. Example: If you set the provision schedule to “1 day before the contract start date” and the hire date is 2025/9/16:
  • The workflow is scheduled to run on 2025/9/15 (at midnight).
  • Set the employment start date “2025/9/16” in Directory > User Information by September 14, 2025 at the latest.
  • If you set the employment start date on September 15, 2025, the workflow will not be queued and will be skipped.
Workflow run schedule example

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Q. I have a “Provisioning” workflow set up for Google Workspace. What should I check if it is not queued?

A. Check the following settings.
  • Confirm that trigger items are configured in the Directory.
  • Go to Services > Google Workspace > Workspace and check the connected domains.
    • In Directory > User Information > Email Address, confirm that the email address includes a connected domain.
    • To provision accounts in a different domain, connect them via Integrations > Integrations.
    • For details, see Connecting Multiple Workspaces.
  • Check the automation mapping.
    • If you have multiple workspaces, you need to configure settings for each workspace. Confirm that the domain of the email address to create is registered.

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Q. Where can I check which services support automation?

A. Go to Automation > “Services” screen > “Add Service Connection” > “Select Service”. This screen lists the services that support Provisioning and Deprovisioning. Services not listed are currently unsupported. See also the setup guide for details. You can also check this in the Supported SaaS & Feature List. Look at the “Account Lifecycle” section for services that support Provisioning and Deprovisioning.

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Q. In HubSpot, what should I do if Deprovisioning (account deletion) fails because a license is attached?

A. There is no workaround, so use one of the following methods.
  • In the HubSpot admin console, remove the license from the account, then run the automation in this service.
  • Delete the account directly from the HubSpot admin console.
  • Go to Services > HubSpot > Accounts, click the three-dot menu [︙] for the target user, and select Delete.

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Q. When a workflow automation creates a Microsoft EntraID (Azure AD) account, which value is used for the display name in Microsoft EntraID?

A. This service generates the display name automatically from the first and last name. This service’s “display name” field is not reflected in EntraID. This service’s first and last name are reflected directly as the first and last name in EntraID.

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Q. The “Device” option is grayed out and cannot be selected in a workflow.

A. You cannot select “Device” if the device management feature is not enabled. The same applies if device permissions have not been granted. Check your usage status and permission settings.

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Q. The “Workflow” / “Event Type” dropdown is grayed out and cannot be changed.

A. In either of the following cases, the trigger type cannot be changed by design.
  • You are editing a workflow created from a template.
  • You are editing a workflow that has already been saved and published.
Nodes after the trigger (actions and conditions) are configured based on the specific trigger. This prevents inconsistencies that could occur if you change the trigger later. If you want to automate a different workflow or event, create a new workflow using [Create from scratch]. For an existing workflow, only edit the conditions and actions after the trigger.

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Q. A “Broad trigger” warning appears in the device scope.

A. No filter node (a node that narrows down conditions) is configured after the trigger. As is, the workflow runs whenever any device field changes. Click [Add filter node] in the warning, or manually add a filter node before the provisioning or notification action. This narrows down the trigger conditions.

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Q. I cannot use “Changed field” as a device condition.

A. The “Changed field” condition is available only when a Microsoft Intune integration is connected. If connecting Microsoft Intune is not feasible, use fields such as device status or assigned target instead.

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Q. “Company Name”, “Display Name”, and other items do not appear as condition options.

A. When you select “Employee offboarding”, some fields do not appear as condition options. Offboarding does not reference these fields:
  • Company Name / Display Name / First Name / Last Name
  • Email Address / Employee Number / Notes
  • Number of Services / Number of Devices
Use fields available for offboarding instead, such as “Department / Employee Type / Job Title / Work Location”.

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Q. Why can’t I change the workflow / event type on a published workflow?

A. You can only change the trigger when creating a workflow using [Create from scratch]. For workflows created from a template or already saved, every node after the trigger depends on that specific trigger. Changing only the trigger could cause the workflow to behave unexpectedly, so this is locked to prevent that.

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Q. If I switch the trigger while building a workflow with [Create from scratch], what happens to the nodes after it?

A. Nodes other than the trigger (conditions, actions, etc.) are kept as they are. Only the trigger node’s settings are reset. A confirmation dialog appears when you switch triggers.

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Q. Can I combine multiple conditions in the device scope?

A. Yes. Device scope filtering uses the same filter nodes as elsewhere in the workflow. You can combine multiple conditions (AND/OR) the same way as with any other filter node.

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Q. Can I edit or pause a workflow after creating it?

A. Click the workflow, then edit it from the Builder tab. To pause a workflow, turn off the toggle for that workflow in the workflow list. Any scheduled or queued runs will be canceled.
Last modified on August 10, 2026