Q. When do workflows run?
A. If the scheduled date is in the future, the workflow runs automatically at midnight (00:00:00) on the specified date. (You cannot specify a time.) If the scheduled date matches the contract start date, the workflow runs at 11:59 PM (23:59:59) on that day. (You cannot specify a time.)Q. Can I specify what time a workflow runs?
A. At this time, you cannot specify a run time for workflows.Q. What should I check if a workflow is not queued?
A. Go to Directory > Directory Information. Verify that the trigger items for the workflow (automation) are configured correctly. Also check that the workflow’s scheduled run date is not set to a past date. Example: If you set the provision schedule to “1 day before the contract start date” and the hire date is 2025/9/16:- The workflow is scheduled to run on 2025/9/15 (at midnight).
- Set the employment start date “2025/9/16” in Directory > User Information by September 14, 2025 at the latest.
- If you set the employment start date on September 15, 2025, the workflow will not be queued and will be skipped.
Q. I have a “Provisioning” workflow set up for Google Workspace. What should I check if it is not queued?
A. Check the following settings.- Confirm that trigger items are configured in the Directory.
- Go to Services > Google Workspace > Workspace and check the connected domains.
- In Directory > User Information > Email Address, confirm that the email address includes a connected domain.
- To provision accounts in a different domain, connect them via Integrations > Integrations.
- For details, see Connecting Multiple Workspaces.
- Check the automation mapping.
- If you have multiple workspaces, you need to configure settings for each workspace. Confirm that the domain of the email address to create is registered.
Q. Where can I check which services support automation?
A. Go to Automation > “Services” screen > “Add Service Connection” > “Select Service”. This screen lists the services that support Provisioning and Deprovisioning. (Services not listed are currently unsupported.) See also the setup guide for details. You can also check this in the Supported SaaS & Feature List. Look at the “Account Lifecycle” section for services that support Provisioning and Deprovisioning.Q. In HubSpot, what should I do if Deprovisioning (account deletion) fails because a license is attached?
A. There is no workaround, so use one of the following methods.- In the HubSpot admin console, remove the license from the account, then run the automation in this service.
- Delete the account directly from the HubSpot admin console.
- Go to Services > HubSpot > Accounts, click the three-dot menu [︙] for the target user, and select Delete.
- For details, see this page.