Supported Features
Account DeactivationOrganization admin permissions are required to set up this integration.
Prerequisites
How to Log In to Atlassian
Log in to Atlassian Login Page using your preferred login method or by entering your email address and password.
Required Setup Before Integration (Organization Creation and Domain Verification)
In Admina, we retrieve managed accounts with email addresses from verified domains. If you have not yet created an organization or verified your domain, you will not be able to retrieve accounts. Please complete the following steps in Atlassian before setting up the integration:- Create an organization: What is an Atlassian Organization (external site)
- Verify your domain: Verify a Domain to Manage Accounts (external site)
You need a managed account, not a regular user account. What are Managed Accounts? (external site)
For more information about account retrieval, see Account Retrieval from Atlassian Services.
How to Obtain an API Key
- Go to Atlassian Admin and navigate to Organization Settings > API keys.
- Click Create your API key.
- A Scopes selection screen will appear. Click API key without scopes.
- Enter any name you prefer and set an expiration date for the API key.
The default expiration is one week. You can set a custom expiration period if needed. When the expiration date is reached, you will need to generate a new API key.
- Your Organization ID and API Key will be generated.
Integration Setup
- In the Admina integration screen, search for Atlassian.
- Enter the Organization ID obtained in the previous step and the API Key in the access key field, then click Connect.
- When the Atlassian integration is successful, registered user information will appear in the account list.
0 even after successful integration, please verify that you have completed the organization creation and domain verification steps mentioned above.
If the steps were not completed properly, edit from the status tab in the integration screen and try connecting again.
If the issue persists, please contact us via chat.
For more information about Atlassian integration, please visit the integration page.
FAQ
Q. Want to Learn More About Account Retrieval from Atlassian Services
A. For Atlassian services, we retrieve account information as listed under Retrieved Information below. What are Managed Accounts? (external site) For more information about account retrieval, see Account Retrieval from Atlassian Services.| SaaS Name | Retrieved Information |
|---|---|
| Atlassian | Only users with verified domain email addresses can be retrieved (external domain users or external IDs cannot be retrieved) |
| Atlassian Suite: Jira, Trello, Confluence | Retrieved information varies depending on Atlassian ID settings. (If default access is set to private, email addresses cannot be retrieved) |
Q. After Integrating with Atlassian, Can I Check Jira, Confluence, and Trello Licenses?
A. You can check the licenses for the retrieved Jira, Trello, and Confluence accounts in Services > Atlassian > Information > License, or Services > Atlassian > Accounts > Filter by “License”. For details, see Accounts (Service Details) and Information (Service Details).